SHIPPING POLICY

Most of our items are priced with free shipping included anywhere in the US. Unless MK4 Spare Parts and the customer have individually agreed upon a deviating delivery period or unless the MK4 Spare Parts E-Shop provides for a deviating delivery period, the delivery periods amount to 2 to 5 working days in case of a delivery within USA, to 4 to 10 working days in case of a delivery around USA countries and in the event of worldwide delivery to up to 6 to 8 weeks, each starting as of the day of dispatch of the acceptance declaration.

Carriage will be calculated by weight and goods despatched via UPS, USPS, DHL etc Recorded delivery or courier whichever deems to be the most economical. Customers are responsible for supplying a delivery address and telephone number for the said carriers.

Customers are responsible for payment of any import taxes. It is acceptable for a customer to arrange their own carrier to collect a consignment. MK4 Spare Parts Shop will package and label the goods free of charge. Customers can only make their own collection in person at the MK4 Spare Parts warehouse if prior arrangements have been made.

Damaged Shipments:

We offer package protection through Route that’s a complete package protection service that allows the customer to manage their own damage claims process quickly and easily. All shipping related claims for orders utilizing Route package protection must be submitted by the customer through the Route platform.

If Route package protection is not selected by the customer One Love Auto Group is NOT liable for any shipping related issues including package loss and damage.

We WILL assist in the claim process in every way possible, including filing the claim with the carrier on the customer’s behalf. Damage must be reported to us within five days of receipt. Items reported after the five day mark will NOT be eligible for a claim.

We WILL NOT issue any refunds until a claim has been approved by the carrier. UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country’s time requirement that has been set forth.

If a package arrives damaged you MUST contact us immediately with the following information:

  • Order number/Tracking number
  • Pictures of the packaging including packaging material, damage to the box and the seal on the underside of the box
  • Pictures of the item showing any and all areas of damage
  • Picture of the shipping label on the box